Visitor Engagement Volunteer
A visitor engagement volunteer works directly with the public and visitors at the Museum. They work closely with the visitor services staff and education staff to ensure a positive and engaging experience for all who come to the Museum.
Examples of duties and responsibilities
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Greet visitors and welcome them to the Museum.
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Assist visitors in understanding the layout of the Museum and facilities.
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Give clear directions and provide information about events happening throughout the Museum.
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Provide assistance to the visitor services staff by helping to take Museum tickets and provide backup support at the front desk.
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Help answer phones.
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Assist education staff with public programs, school programs, guided tours, and more.
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Conduct demonstrations related to the exhibits to engage visitors.
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Collect and report visitor questions and suggested improvements.
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Lead activities or tours for school children or families, with training.
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Help conduct surveys on exhibits and public programs.
Requirements
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Be at least 18 years old.
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Maintain professional appearance and wear a uniform and/or nametag when working with the public.
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Maintain a calm, pleasant, and cheerful demeanor.
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Listen and be able to communicate with people of diverse background and age levels.
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Be dependable and punctual.
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Be self-directed and willing to take initiative.
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Provide excellent customer service.
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Able to speak in public and respond to customer inquiries.
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Love of local history.
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Cooperative nature, including the ability to take direction from staff.
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Commit to at least 20 hours during the year.
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Experience working with computers, as scheduling and recording volunteer hours is done on-line.
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Visitor Engagement Volunteers are not required to do any heavy lifting.
Training and Other Requirements
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Volunteer orientation with the Museum volunteer coordinator.
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Attendance at appropriate workshops and training sessions for special skills and areas of interest. Some tasks may require more training than others.
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Wearing of a uniform and/or nametag when working with the public.
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An understanding and commitment to the safety precautions set forth in the Volunteer Handbook.
Benefits
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Training and lifelong learning experience.
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Museum and customer service experience.
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The opportunity to meet new people.
How to Apply
Complete a Volunteer Interest Form and a volunteer coordinator will be in touch with you.
Volunteer Interest Form